Complaints & Returns

Complaints

The Buyer within 8 (eight) days of receiving the products has the right to report any faults and initiate a complaint or refund procedure by following the methods indicated hereunder in this section of the Platform. It being understood that, otherwise, the complaints and refund requests can not be properly managed by the team in charge of fooz!.

Send an email to contact@fooz.com containing:

  1. purchase order number and date;
  2. delivery date of the purchase order;
  3. the name and address of the Buyer;
  4. the indication of an email address and telephone number of the Buyer; c
  5. ode of the article or the articles to which the complaint refers.
  6. complete and detailed description of the problem encountered
  7. any attached supporting material highlighting the problem encountered

 Right of withdrawal


  • Cases of exclusion of the right of withdrawal
  • Pursuant to art. 59, paragraph 1, lett. d) and e) of Legislative Decree 6 September 2005, n. 206 (the "Consumer Code"), the right of withdrawal is excluded in relation to:

    i) goods purchased by a “non-consumer” Buyer, as provided for in Article 3, paragraph 1, letter (a) of the Consumer Code and / or invoice request;
    ii) goods that risk deteriorating or expiring rapidly; and
    iii) sealed goods that can not be returned for hygienic reasons or related to health protection and that have been opened after delivery.

    Without prejudice to the provisions of the previous paragraph, with reference to cases of exclusion of the right of withdrawal listed above, the Buyer, in particular, is informed and accepts that all products that "risk deteriorating or expiring rapidly" include all food products, including extra virgin olive oil as the characteristics and qualities of these types of products are subject to alteration also as a result of improper storage. Therefore, for reasons of hygiene and protection of Users, the right of withdrawal is applicable only for products purchased through the Platform that can be returned to fooz!, Intact in the respective seal, and returned to the market without danger to consumer health.

    b) Exercise of the right of withdrawal


    The Buyer will have the right to exercise the right of withdrawal, pursuant to art. 52 and ss. of Legislative Decree 206/2005, in relation to specific Products, other than those listed in the previous paragraph (a), provided that these, after delivery, have not been opened or their seals altered.
    In cases where it is allowed to exercise the right of withdrawal, the Buyer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
    To exercise the right of withdrawal, the Buyer must send to the Owner, within 14 days from the date of delivery of the products covered by the purchase order, a written communication by email to the following email address contact@foozmarket.com with object "Exercise of the right of withdrawal" and:

    a) filling out and attaching the following form, and


    I _________________________ (insert name and surname of the consumer who has concluded the contract) hereby, notify the withdrawal from the contract of sale of the following goods ordered on ______________ (insert date of conclusion of the contract) and received on ______________________ (insert date of receipt of goods). I undertake to return the goods at my expense without undue delay and in any case within 14 days from the present. At the same time I request the reimbursement of all payments made by me, equal to Euro _____________________ (insert paid amount) through ___________________________ (insert payment method used to pay the price, for example: crediting to the credit card used for payment or crediting to account PayPal) within the same term.


    Best regards


    b) expressing her/his intention to withdraw and providing the following additional information:
    1. purchase order number and date;
    2. delivery date of the purchase order;
    3. the name and address of the Buyer;
    4. the indication of an email address and telephone number of the Buyer;
    5. code of the article or the articles for which the right of withdrawal is intended

    The right of withdrawal applies to the product purchased in its entirety; therefore, if the product is composed of several components or parts, the right of withdrawal can not be exercised only on part of the product purchased.


    Upon receipt of the notice of exercise of the right of withdrawal, fooz! will proceed to open a practice for the management of the return and to communicate to the Buyer the instructions on how to return the products, which will be made by courier indicated by fooz! no later than 14 days from the date of communication of the exercise of the right of withdrawal and with return costs borne by the Buyer. The goods must be returned to:
    fooz! by Sergio Vincenzo Tunno,
    Via Niccolò Piccinni, 65, BARI, ZIP Code: 70122

    In case of exercise of the right of withdrawal, the Buyer will be reimbursed the full amount of the Products returned within the 14-day period from the day on which they are placed. has been informed of the Buyer's decision to exercise the right of withdrawal, without prejudice to the right of the Owner to suspend payment of the reimbursement until the actual receipt of the products.

    The refund will be made using the same payment method used by the Buyer.